Refund Policy

1Nature of Our Services

MCS LLP ("Company", "We", "Our") provides professional Training Programs, Skill Development Services, Soft Skills and Technical Training, Career Guidance, Resume Building, Mock Interviews, and Job Placement Assistance. These services are delivered on a best-effort basis to improve your employability and professional readiness.

The Company does not guarantee any job placement, interview call, employment offer, minimum salary, or specific career outcome. Hiring decisions rest entirely with employers and depend on candidate performance, market conditions, and role availability — all of which are outside our control.

2Refund Eligibility — Conditions

A refund request will be considered only if all of the following conditions are met simultaneously:

• The request is submitted within 15 (fifteen) calendar days from the date of payment or enrollment, whichever is earlier.
• The candidate has not commenced any training session, orientation, or onboarding activity.
• The candidate has not accessed any course material, recorded session, study resource, portal, or online platform provided by us.
• The candidate has not availed any consultation, counselling, resume review, mock interview, or guidance session.
• The request is submitted via official email to info@mcsllp.co.in with full supporting documentation.
• The reason provided is genuine and verifiable.

3How to Submit a Refund Request

To initiate a refund request, the candidate must send a written request exclusively via email to info@mcsllp.co.in. Requests made through WhatsApp, phone, or in person will not be accepted. The email must include all of the following:

• Full legal name of the registered candidate
• Registered mobile number and email address
• Date of enrollment and name of the course or program
• Payment transaction ID, amount, payment mode, and date
• Proof of payment (screenshot or bank statement)
• Clear and specific reason for the cancellation request
• Signed declaration confirming that no service, material, or session has been accessed

Requests that are incomplete or lacking required documentation will not be processed further.

4Verification & Review Process

All refund requests go through a mandatory internal verification process by our Support & Compliance Team. This includes:

• Verifying the accuracy of the information provided
• Confirming no service, material, or session has been accessed (via system logs and records)
• Assessing the validity of the stated reason
• Cross-checking payment details with our payment processor

The outcome of this review is final and binding. No further appeals will be entertained beyond the review decision.

5Refund Processing — Timeline & Deductions

Upon approval of a valid refund request:

• A non-refundable administrative and processing fee will be deducted from the approved amount. This covers registration, documentation, portal setup, and administrative costs already incurred.
• The remaining amount will be processed within 30 (thirty) working days from the date of approval.
• Refunds will be credited to the original payment source (bank account, UPI, or card) wherever feasible. An alternative method may be used with the candidate's written consent if the original is unavailable.
• The Company is not responsible for delays caused by banking institutions, payment gateways, or government-mandated processing timelines.

6Non-Refundable Circumstances

No refund will be issued under the following circumstances, regardless of the reason or the amount involved:

• Refund request submitted after 15 calendar days from the date of payment or enrollment
• Any training session, orientation, or onboarding has commenced — even partially
• Candidate has accessed any study material, recorded video, portal, mock test, or digital resource
• Candidate has attended or scheduled any counselling, consultation, or mock interview session
• Candidate's own inactivity, non-attendance, or failure to engage with the program
• Candidate did not receive a job offer, interview opportunity, or placement — this does not constitute a failure of service
• Candidate provided false, incomplete, or misleading information during registration or service use
• Any misconduct, policy violation, or disruptive behaviour by the candidate
• Requests based on third-party communications or misrepresentation of our services by unauthorised persons
• Payments made in error by the candidate where service access has already occurred

7Payment Disputes & Chargebacks

If a candidate initiates a chargeback or payment reversal through their bank, UPI provider, or payment gateway without first following our official refund procedure, the Company will:

• Submit complete evidence — including agreements, payment records, session logs, and communications — to the relevant payment institution to contest the dispute.
• Reserve the right to suspend the candidate's access to all services and future enrolments.
• Take appropriate legal steps to recover losses and costs incurred due to an improper dispute, as permitted under applicable Indian law.

8Dispute Resolution

Any dispute related to this Refund Policy should first be raised with us by writing to info@mcsllp.co.in. We will make every effort to resolve it within 30 days through good-faith discussion. If unresolved, the matter may be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. All legal proceedings, if required, shall be under the jurisdiction of courts at the registered location of MCS LLP.

9Policy Modifications

MCS LLP reserves the right to update or revise this Refund Policy at any time. The revised policy will be effective immediately upon publication on this website. Continued use of our services after such changes constitutes acceptance of the updated terms.