Privacy Policy

1Information We Collect

To deliver our services effectively, we collect the following categories of information:

• Identity Information: Full name, date of birth, gender, photograph
• Contact Information: Mobile number, email address, residential address
• Professional Information: Educational qualifications, work experience, resume/CV, skills, certifications
• Financial Information: Payment transaction details (card numbers are never stored — processed by our payment gateway)
• Technical Information: IP address, browser type, device identifiers, session data, access logs
• Communication Records: Email, WhatsApp/SMS messages, and call notes for service delivery and quality assurance
• Assessment Data: Mock interview recordings, aptitude test responses, trainer evaluations

2How We Use Your Information

Your data is collected and used strictly for the following lawful purposes:

• Enrolment, registration, and onboarding for training programs
• Delivering training, counselling, and placement assistance services
• Communicating with you via phone, email, SMS, and WhatsApp regarding your program
• Sharing your profile with potential employers and hiring partners for placement purposes
• Complying with legal obligations and responding to regulatory or court orders
• Internal analysis to improve service quality and training outcomes
• Resolving disputes, complaints, and refund requests
• Fraud prevention and enforcement of our Terms & Conditions

3Data Sharing & Disclosure

We do not sell your personal data to any third party for commercial purposes. Your information may be shared with:

• Employer Partners & Recruiters: Your resume and profile may be shared with hiring companies for placement purposes, with your implied consent given at enrolment.
• Payment Gateway Providers: Transaction data is shared with payment processors (such as Razorpay, PhonePe) solely for payment execution.
• Technology Partners: Platform and hosting vendors who process data on our behalf under strict confidentiality obligations.
• Legal & Regulatory Authorities: Government bodies, law enforcement, or courts when required by law, regulation, or court order.
• Dispute Resolution Bodies: Consumer forums, arbitrators, or courts in the event of a legal dispute involving your account.

4Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission via HTTPS/TLS protocols
• Role-based access controls and a need-to-know data access policy
• Secure server infrastructure with regular security reviews
• Access logging and anomaly detection systems

While we take all reasonable precautions, no digital system can be guaranteed as completely secure. The Company shall not be liable for data breaches resulting from events beyond our reasonable control.

5Your Rights & Consent

By using our services, you give informed and voluntary consent to the collection and processing of your data as described in this Policy. You also have the right to:

• Access and request a copy of your personal data held by us
• Correct any inaccurate or outdated information in your profile
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for non-essential marketing communications

To exercise any of these rights, please write to us at info@mcsllp.co.in. Note that withdrawing consent from core service-related data processing may affect your ability to receive services.

6Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy or as required by applicable law:

• Active candidate profiles are retained throughout the service period and for up to 3 years post-completion.
• Payment and transaction records are retained for 7 years in accordance with financial and tax regulations.
• Communication logs relevant to dispute resolution are retained for up to 5 years.

After the applicable retention period, data will be securely deleted or anonymised.

7Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and measure performance. By continuing to use our website, you consent to our use of cookies. You may disable cookies through your browser settings, though this may affect certain website functionalities.

8Changes to This Policy

This Privacy Policy may be updated periodically. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this Policy regularly. Continued use of our services after any changes constitutes your acceptance of the revised Policy.